Customer Feedback

STOVE  DISTRIBUTORS

 

“We saw an opportunity several years ago for a premium wood supplier and Certainly Wood have definitely filled the gap. Working closely with the CW team has helped ensure good quality wood is used in our stoves and we now promote Kiln Dried wood to our retailers and customers. This ensures a clean and efficient combustion for easy operation and a cleaner environment.”

EUROHEAT

“Until Certainly Wood arrived on the scene, the marketing and distribution of wood in the U.K. was a very haphazard affair. Their product is excellently marketed and burns superbly well. Arada have no hesitation in recommending Certainly Wood’s products to its customers. The best stoves on the market deserve the best fuel.”

ARADA

STOVE RETAILERS

 

“Fantastic friendly service and excellent sustainable products. We thought our stoves were good, then we tried a bag of kiln dried logs from Certainly Wood – an incredible difference in efficiency and output, it runs perfectly. We now recommend kiln dried to all our customers. It is the perfect fuel for any log burner.”

MATT WADE, DIRECTOR – WIGHT & GREEN

“As a stove retailer, I never quite realised how significant the benefits would be in selling kiln dried firewood as an ‘add on’ to our business. Firstly, it prevents customer issues when they buy a stove because we always start them on Certainly Wood kiln dried logs – it provides the benchmark for quality. Secondly, we now get significant footfall back to our showroom for repeat purchases. Working with Certainly Wood has proved to be a winning combination.”

ROBEY’S LIMITED

PIZZA OVEN DISTRIBUTORS

BAKERIES

“Myself and the team at Princi would like to thank you for the efficient service and the fine quality of wood you provide us with. Your Kiln Dried firewood perfectly suits our brand new wood oven because it is very dry and of good length, which are the two main factors for such a delicate oven.”

PRINCI BAKERY

CAMPSITES

 “The campers at Tresseck Campsite value being able to light proper camp fires to help make their camping experience authentic! Since we have been selling the kiln dried logs from Certainly Wood, it has made this so much easier for them as the wood lights very easily and provides plenty of heat for those cool evenings.”

TRESSECK CAMPSITE

“I started with Certainly Wood’s kiln dried logs last year and in general they out sell my seasoned logs by about 2 to 1. They make a huge difference as they don’t spit, so safe for children, burn much hotter and give off very little smoke.”

CLOUD FARM CAMPING

 

PRIVATE CONSUMERS

 “Excellent wood – love the range of sizes, love the personal touch. I’ve recommended Certainly Wood to loads of people”

“Very friendly people to do business with”

“Your office staff are always very polite and helpful and are a pleasure to deal with”

“Best and cleanest burning wood ever”

“Very happy to have discovered Certainly Wood as we were buying poor local products and we initially thought the problem was the stove! Your wood is excellent!”

“Good logs, good price. Thanks!”

“Great service and a great product. The wood burns really efficiently. We will certainly keep using you”

“The wood is brilliant – a fantastic fire every time. I’ve recommended you to several friends too.”

“We are very happy with the logs we have purchased from Certainly Wood and now refuse to buy anything else!”

“First class. I can’t fault any aspect of the service provided. I would not use anyone else as my supplier. A well run, customer focused company”

“Excellent service, great product, courteous delivery and phone conversations. Certainly Wood = quality from tree to stove”