We have two different systems for bulk delivering to your home:
National Deliveries are done using our third party national carrier and with a tail lift lorry delivery to kerbside.
- Local Deliveries (Herefordshire and surrounding counties) are done using our own lorry with a hiab crane and our own driver.
Nationwide: National Deliveries
Nationwide ‘Economy’ deliveries within mainland UK are now FREE for all bulk orders.
If you live outside Herefordshire you can either buy small quantities of firewood from one of your 'local' retailers listed or arrange a bulk delivery direct to your home through our online shop.
Delivery options are as follows:
3-5 working days. This is the only delivery type for which you will be contacted by the carrier to arrange a suitable delivery day. Delivery will be made between the hours of 9 a.m and 5 p.m BUT you cannot specify your time UNLESS you have paid for a ‘Premium Timed’ delivery
Premium Next day delivery service is available at an additional charge of £15 per pallet and goods will be delivered the day after despatch and within 1-2 working days of order. You will receive an email to confirm that it has been despatched – it will then be delivered the following day as an ‘Open Booking’, but you will NOT receive a further call.
3-5 working days. Order by 3 p.m Tuesday and your order will be with you the next Saturday by 1 p.m. Orders placed after this will be delivered the following Saturday.
At times of high demand, lead times for ‘Economy’ may increase and this may mean that some of the Premium options become unavailable.
Should you require a smaller vehicle than a tail lift lorry for access or require additional help with a hand ball delivery, please ring us to discuss BEFORE placing your order.
VERY IMPORTANT – Please read the following illustration and ideally watch our video about national delivery. Both these help to highlight how delivery takes place and addresses the important issues of delivery such as access, gravel drives etc. PLEASE READ this to avoid any surprises!
Around Herefordshire, small retail packs can be purchased from a number of local garages or if you require bulk deliveries to your home these are supplied in 1.2m3 bulk bags.
The best way to order locally is to visit our dedicated local site local.certainlywood.co.uk or send us an email firstname.lastname@example.org or telephone the office 01981 251 796.