Being the inventors of kiln dried logs, and approved under the HETAS/Woodsure Quality Assurance Scheme, we are so confident of our quality that we are offering a Money Back Guarantee on all our kiln dried logs, kindling, and Flamers.

Terms and Conditions:

  1. If your product does not meet the specification as clearly specified on the website for each product in relation to moisture content etc, then we guarantee to provide a full refund.
  2. Product should be stored as instructed, i.e. under cover to avoid the product getting wet.
  3. Any claims should be made within a ‘reasonable’ length of time after purchase. i.e. it is expected that any complaint would be made within 2 months of starting to use stock.
  4. The Money Back Guarantee relates to the following products. All kiln dried logs, kindling, Flamers and log stores.
  5. This only relates to product quality and does not relate to delivery as we use a third party carrier so some issues are out of our control.