• HETAS Quality Assured

  • Sustainable British Hardwood

  • Free Delivery on all bulk orders delivered in mainland UK!

Terms & Conditions

    1. All national deliveries will be ‘Economy’ which is 3 -5 days from despatch and delivered on a pallet using a tail lift lorry with a hand pump truck. (No crane facilities)
    2. Delivery is free on all bulk orders over £125 when delivered via our national delivery network within mainland UK.
    3. All offshore destinations will be subject to a delivery surcharge. 
    4. Orders received by 3 p.m will be despatched on the next working day and delivered within the specified lead time as quoted on the website. 
    5. Economy delivery service has delivery times between 8.30 a.m. and 5.30 p.m. This is termed as an ‘Open Booking’ with no time specified, just the day. You will NOT receive a call from the carrier prior to delivery once you've selected a date at time of order.
    6. AM delivery service is available with delivery between 8.30am and 12 noon and for an additional charge of £10 per pallet. You will NOT receive a call from the carrier prior to delivery once you've selected a date at time of order.
    7. Premium delivery service is available at an additional charge of £20 per pallet and goods will be delivered the day after despatch and within 1-2 working days of order. You will receive an email to confirm that it has been despatched – it will then be delivered the following day as an ‘Open Booking’, but you will NOT receive a further call.
    8. Saturday delivery is available at an additional charge of £25 per pallet, but orders must be received by Tuesday 3 p.m for the coming Saturday, otherwise you will be able to pick the following Saturday at time of order on the calendar.  You will NOT receive a call from the carrier prior to delivery once you've selected a date at time of order, they will just appear, but it should be in the morning as Saturdays are half day working. 
    9. In the event of a customer agreeing to a delivery and not being at home during the agreed time period, or there not being a safe place to leave the goods, a redelivery charge of £15 per pallet will be made.
    10. If for any reason a customer is unable to take delivery of goods for a long period of time after despatch, (more than 10 days) and did not inform Certainly Wood when placing the order, then a re-delivery and possible storage charge may be made. If the goods have to be returned to Certainly Wood, there will be a charge of £40.
    11. If the customer cancels the order and goods have left Certainly Wood a £40 cancellation fee will apply.
    12. Please Note: Our carriers are contracted to do a kerbside delivery only. Delivery drivers are not expected to manoeuvre the pallet beyond the rear of the vehicle but will risk assess each delivery and always be as helpful as possible where conditions allow. 
    13. In the event of a delivery not being possible due to poor access or gravel drive then the delivery will have to be “kerbside” (i.e. left as near to the property as possible). 
    14. All goods must be checked on arrival and delivery paperwork signed unless prior agreement has been made with the delivery company to leave the goods at the property at which point these will be left at the customer’s risk. 
    15. Under your statutory rights, if for any reason the goods are not what you expected, you have 14 days following delivery in which to return the goods, at your cost. They must be in the same condition as they were when delivered.
    16. On making a bulk purchase, once delivered, the pallet on which the product is delivered automatically becomes the property of the purchaser.
    17. Any delivery issues must be reported immediately to Certainly Wood. 
    18. In the event of any dispute, resulting in the goods being returned to Certainly Wood, payment will be refunded to the customer less all charges. 
    19. Lead times may extend during busy periods. 
    20. Social Media coupon codes run on Twitter and Facebook are only redeemable on orders equal or greater than £125.00
    21. July Offer - 20% off selected products, locked in 20% discount until Dec 31st. All offers only apply to orders placed on www.certainlywood.co.uk To qualify for the locked in price kiln dried or seasoned logs must be purchased, the 0.8m3 and 30 bag pallet are excluded from the offer, to qualify logs must be purchased by the 31st of July, locked in price runs until December 31st 2016. 20% off does not apply to the following items 0.8m3 and 30 bag pallet of kiln dried logs, Ash vacs. Flamers 75, Flamers buckets, Log Stores, Weathershield and Bundles Free kindling and Flamers offer valid on qualifying orders placed between 22nd - 31st of July 2016.   Freebies consist of  4 boxes of kindling  and 1 box of 24 Flamers, to qualify you must purchase logs,  the 0.8m3 and 30 bag pallet of kiln dried logs are excluded from this offer, offer cannot be substituted, exchanged or refunded. July offer only applicable to orders placed on www.certainlywood.co.uk. Customers categorised as 'Local' are not eligible please see point 20.
    22. August Offer - Valid from 01.08.2016-31.08.2016 - 20% off does not apply to the following items 0.8m3 and 30 bag pallet of kiln dried logs, Ash vacs. Flamers 75, Flamers buckets, Log Stores, Weathershield and Bundles.  Free kindling and Flamers offer valid on qualifying orders placed in August 2016.   Freebies consist of  4 boxes of kindling  and 1 box of 24 Flamers, to qualify you must purchase logs the 0.8m3 and 30 bag pallet of kiln dried logs are excluded from this offer, offer cannot be substituted, exchanged or refunded.  Offer only applicable to orders placed on www.certainlywood.co.uk. Customers categorised as 'Local' are not eligible please see point 20.
    23. Local Customers - If you live in the Herefordshire area or 40-mile radius via land transport from Certainly Wood (HR2) please visit local.certainlywood.co.uk to place a 'local' order or call 01981 251796. Offers on www.certainlywood.co.uk do not apply to customers categorised as a local customer. 
    24. September and October Offer - Valid from 5th of September - midnight 28th October 15% off products, discount does not apply to following products: 0.8m3 bulk bag, 30 bag pallet, motorised and non-motorised Ash Vaccum, weathershield and bundles. Discount only applies to orders placed on www.certainlywood.co.uk. Customers categorised as 'Local' if you live within a 40 mile radius via land transport of Certainly Wood (HR2) you are not eligible please see point 20. you do benefit from your own discounts and offers at local.certainlywood.co.uk. Delivery information and normal terms and conditions apply.
    25. Discount Codes - can only be used once, minimum order value £125. Following products are excluded: 30 bag pallet and 0.8m3 bulk bag of kiln dried logs, Ash vacuums, weathershields and bundles. All terms and conditions and delivery information apply. Cannot be redeemed past closing date. Cannot be substituted, exchanged or refunded. September code expires 16th October 2016. Code must be entered at the checkout if ordering online, or stated at time of order via telephone.
    26. December Offer - 15% discount excludes the 0.8m3 bulk bag, 30 bag pallet of kiln dried logs, all Flamers products, Ash Vacuums and Heat Logs. Discount Expires 31st December 2016. Offer cannot be substituted, exchanged or refunded. offer only applicable to orders placed on www.certainlywood.co.uk. Customers categorised as 'Local' are not eligible please see point 20.
    27. Customer and Subscriber Survey 2017 Prize Draw - To be entered into the prize draw you must have completed either the Certainly Wood customer survey or subscriber survey by Sunday 19th February. All entrants from both survey's will be entered into one pot and one winner will be drawn at random. Prize cannot be exchanged or refunded. No cash alternative available. Normal terms and conditions and delivery information apply. If we do not hear back from the Winner within 14 days. Another winner will be selected at random. The £500 value is made up of 2 x 1.6m3 bulk bags, 3 boxes of kindling and 1 box of 50 Flamers natural firelighters. 

    P/website/termsandconditions
    Updated January 2017